Shipping Policy

We are committed to providing reliable and efficient shipping services to our customers. Please review the following information regarding order processing, shipping methods, delivery times, tracking, customs, and delivery-related matters.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During holidays, promotional events, peak seasons, or periods of high order volume, processing times may be slightly extended.

Please note that order processing time is separate from the estimated delivery time.

Shipping Methods & Estimated Delivery Time

We offer different shipping options depending on the destination, product availability, and logistics conditions.

Free Shipping: Estimated delivery within 7–20 business days
Standard Shipping: Estimated delivery within 7–14 business days

Delivery times begin after the order has been processed and shipped.

Please note that all delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, local carrier operations, product availability, and other logistics conditions.

Shipping Destinations

We ship to supported destinations worldwide.

Shipping availability, available shipping methods, and delivery times may vary depending on the customer's location, product availability, local shipping restrictions, and applicable regulations.

If we are unable to ship an order to the address provided, our customer support team may contact the customer for additional information or provide an appropriate solution.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure that your shipping address includes:

Recipient's full name
Complete street address
Apartment, suite, or unit number, if applicable
City
State or province
Postal or ZIP code
Country
Valid contact information

Please review your shipping information carefully before submitting your order.

If you need to change your shipping address, please contact our customer support team as soon as possible.

Once an order has entered processing or has already been shipped, we may not be able to modify the shipping address.

We are not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Information

Tracking information will be provided after shipment when available.

Once your tracking number has been issued, please allow some time for the carrier's tracking system to update.

For international shipments, tracking information may occasionally remain unchanged for several days while the package is:

In international transit
Awaiting customs clearance
Being transferred between logistics carriers
Being processed by the local delivery network

A temporary lack of tracking updates does not necessarily mean that the shipment has been lost or stopped.

Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, any applicable customs duties, taxes, import charges, or related fees are the responsibility of the customer.

We do not control these charges and cannot predict the amount that may be assessed.

Customs inspections, clearance procedures, and local import requirements may also result in additional delivery time.

Shipping Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

Customs inspections or clearance delays
Severe weather conditions
Natural disasters
Flight cancellations or transportation disruptions
Public holidays
Peak shipping seasons
Local postal or carrier delays
Temporary logistics disruptions
Government or regulatory inspections
Other unforeseen circumstances

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the available tracking information and make reasonable efforts to assist you with the shipment status.

Lost Packages

If the tracking information indicates that a package may have been lost in transit, please contact our customer support team.

We will review the shipment information and, where appropriate, contact the shipping carrier or logistics provider to investigate the delivery status.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with our applicable refund, replacement, and customer service policies.

Undeliverable or Returned Packages

Packages may be returned to the sender for reasons including:

Incorrect or incomplete shipping address
Recipient unavailable
Failure to collect the package
Refusal of delivery
Customs-related issues
Delivery restrictions at the destination
Other carrier-related delivery issues

If a package is returned to us, please contact our customer support team for assistance.

Additional shipping charges may apply if the package needs to be shipped again due to incorrect or incomplete shipping information provided by the customer, where permitted by applicable law.

Delivered Packages

An order may be considered delivered when the shipping carrier confirms successful delivery to the shipping address provided by the customer.

If the tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

Around the delivery location
With household members
With neighbors
With building management, reception, or front desk
With the local delivery carrier

If you are still unable to locate the package, please contact our customer support team for assistance.

We will make reasonable efforts to help review the delivery status with the applicable carrier.

Order Changes and Cancellations

If you would like to change or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment, we may not be able to modify or cancel the order.

Any approved cancellation or refund will be handled in accordance with our applicable Refund Policy.

Delivery Time Disclaimer

The delivery timeframes stated in this Shipping Policy are estimates only.

Actual delivery times may vary due to factors outside our reasonable control, including customs procedures, transportation disruptions, carrier delays, weather conditions, destination-specific requirements, and other unforeseen circumstances.

We do not guarantee delivery on a specific date unless such guarantee is expressly stated at checkout.

Contact Us

If you have any questions regarding shipping, tracking, delivery delays, or your order status, please contact our customer support team.

We will make reasonable efforts to assist with shipping-related inquiries and resolve delivery issues as efficiently as possible.