Shipping policy

Thank you for shopping with JOSMARY ELIZABETH BOUCHARD LOPEZ. We strive to ensure all your bag products are carefully packaged, safely shipped, and delivered to your hands in perfect condition within the stipulated delivery cycle, bringing you a pleasant shopping experience.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
During peak shopping seasons, promotional events or order volume surges, order processing times may be appropriately extended. We will proactively send notification emails to all customers once significant order delays occur, keeping you updated on the latest order progress.

2. Shipping Rates and Delivery Estimates

All shipping charges for your bag orders are automatically calculated and clearly displayed on the checkout page before you complete payment, with no hidden fees.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are estimated values only. Actual delivery periods may be affected by carrier logistics delays, local customs clearance progress, extreme weather conditions, regional logistical restrictions or statutory holidays, and we do not guarantee absolute delivery deadlines.

3. Shipment Confirmation and Order Tracking

Once your bag order is packed, inspected and dispatched from our warehouse, you will receive an official shipment confirmation email that includes complete order tracking information and logistics carrier details.
Tracking data and real-time logistics updates typically become available and queryable within 24-48 hours after shipment, as the logistics system requires a certain processing period for data synchronization.

4. Incorrect Address Disclaimer

Customers shall fill in and verify accurate, complete and valid shipping addresses, recipient names and contact numbers during the checkout process to ensure smooth package delivery.
JOSMARY ELIZABETH BOUCHARD LOPEZ shall not be held responsible for undeliverable packages, lost goods or delivery errors caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address problems, the customer shall bear the corresponding reshipping fees and secondary logistics costs.

5. Lost or Damaged Packages

Lost Packages:
If you find your bag package is lost or missing during transit, please contact our customer service team initiatively within 7 days of the expected delivery date, and provide your order number and relevant logistics screenshots for verification.
Damaged Items:
Due to the particularity of bag products, if your order arrives with damaged, deformed, scratched or defective items, please contact us within 48 hours of receiving the package, and provide clear original photos and videos of the damaged products and outer packaging. Our team will verify the problem promptly and provide targeted solutions such as replacement, refund or compensation.

6. Product Storage and Usage Notice

Our bag products are made of different materials such as leather, canvas and nylon. Customers shall store, use and maintain the products in accordance with the product manual and material care instructions. JOSMARY ELIZABETH BOUCHARD LOPEZ will not bear responsibility for product damage, deformation, fading or wear caused by improper storage, artificial collision, wrong cleaning methods or private modification of the products.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs may levy corresponding customs duties, import taxes, inspection fees and other related charges according to the tariff policies of the destination country or region. All additional fees incurred during customs clearance are borne solely by the customer, and these charges are not included in the product unit price and shipping cost paid at checkout.

8. Contact Information

If you have any questions, doubts or suggestions regarding this Shipping Policy, order logistics and product delivery, please feel free to contact us through the following official channels:
Company Name: JOSMARY ELIZABETH BOUCHARD LOPEZ
Phone number: + 681-941-4753
Email: contact@jdrpack.shop
Physical address: 39 Eldon Dr, Charles Town, WV 25414, United States